Question 1

What is our refund and exchange policy?

Accepted Answer

All sales are final. Lost packages will be replaced if items on the tracking do not show received. Any damages or other incidents should be checked with your local post office.

Question 2

What type of shipping do we offer?

Accepted Answer

Domestic orders are processed 1-2 business days after your order is purchased. 
Shipping time varies from state to state. 
At this time, we do not accept international orders.
All orders are shipped and processed through fed ex.

Question 3

What forms of payments are accepted?

Accepted Answer

Trade shows and in store: Cash, Visa, Mastercard, and Venmo

Online: Visa, Mastercard, and affirm pay

Question 4

What is the shelf life of our products?

Accepted Answer

Manjookies: Consume within 1-5 days after receiving or refrigerate to retain freshness for up to 10 days after opening package.

Chips and Jerky: 3 month shelf life

Cookies: 6 month shelf life

Candies: 3 month shelf life

Energy bars: 1 month shelf life

Question 5

Is Wholesale Available?

Accepted Answer

Yes, wholesale is available for business fronts. Please be sure to present ge tax license aka business license. Submit inquiry through contact us form! We'd love to hear from you!

Question 6

Is there catering or delivery on orders?

Accepted Answer

We currently offer catering and deliver in Maui and Oahu. Our party platters are available for your local event. Minimum orders start at $200.00 plus a delivery fee. Delivery fee varies depending on destination.

Question 7

Do you have gift baskets available?

Accepted Answer

Yes, gift baskets are available. Please inquire through the contact us form for gift baskets and our associate will take down the information and create a custom order for you and delectable gift baskets!

Question 8

What are your gift card policies?

Accepted Answer

Gift cards expire after one year from purchase date
Gift cards are not transferable to cash
Gift cards can be gifted to others. Please make sure to give them the information from the time of purchase and code to process transaction smoothly at checkout.

Question 9

What are your tax rates and additional charges?

Accepted Answer

Tax rates are only calculated via Hawaii state tax rates at this time
Surcharge fees do apply on merchandise purchased in store, fairs, and online
Price points on items do not include surcharge fees

Frequently asked questions